Have a Claim? We’re Here to Help

During times of duress, our customers need to get back to the business of what they do best as soon as possible… and we’re here to find the best path forward with them. By understanding our customer’s needs, our dedicated, experienced claims professionals and approved strategic partners steeped in their craft find responsive and meaningful solutions for the issue at hand.

Report a Claim

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Helpful Tips


  • Report any claim, or potential claim as soon as possible to your agent or Richmond National Insurance.
  • Take photos where applicable. If there are any witnesses, make sure to get their information.
  • If the matter involves any crime, theft or vandalism, contact the police.
  • Preserve and protect any damaged property from further destruction. If you need to make temporary repairs, make sure to keep your receipts.
  • When reporting the claim or potential claim: Include the policy number, name/address/phone of the insured, claimant(s) and any witnesses. Give us the date of loss, location of loss and a full description.
  • Contact us immediately if you receive any legal papers.

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  • Don’t discuss the matter with anyone except law enforcement, your agent, your attorney or Richmond National Insurance.
  • Don’t admit fault or responsibility.
  • Don’t attempt settlement of any matters without first speaking to Richmond National Insurance.

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General Claims Questions or Status Updates

Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or knowingly presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison.